Taking the Wheel Driving Customer Service

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Often it feels that today’s explosion of information, much of it consumed in 140-chacracter bits, has come at the expense of human interaction. As many companies switch to online and automated customer services, quality and safety are often overlooked or unavailable.

At Montway Auto Transport, however, a fundamental principle has always been to make sure that the customer has the best auto transport experience possible. In November, we described some of the ways which Montway is “Ensuring the Best Customer Experience”.  More than just wheels on the ground, commitment to customer service at every stage of vehicle transport is the company trademark, from transport to technology. That same conscious commitment to online innovation has ranked Montway at the forefront of online consumer service companies.

A Google search for “Chicago auto transport companies” reveals the Montway Auto Transport site and Montway’s Yelp review page within the top results. Being one of the best reviewed companies in the vehicle transport industry is no easy job. Montway’s comprehensive website is optimized for customer benefit and engagement. Montway also constantly evolves the site to adopt more technologically advanced and user-friendly features. With the vast majority of businesses now using content marketing as part of their overall marketing strategy (94% of B2B small businesses), high search rankings demonstrate just how much consumers have chosen to rely on Montway. Those rankings also reflect the company’s high-quality online customer service, as customers keep coming back.

Today’s surge in technology and social media popularity enables businesses to offer engaging content in a variety of media forms across more channels than ever before. As vehicle transport customer needs change, Montway’s in-house marketing and development teams have grown. Expanding services and new developments open up an exciting new range of work for content crafters and strategists, such as myself.

As the newest member of the Montway Auto Transport marketing team, I’m deepening and developing communication and customer service content across these new mediums and opportunities. I’m thrilled to be working with an insightful and innovative team of professionals. As part of the Montway team, I know I’m building on a solid history and foundation with the tools, technology, and support needed to fulfill our customer promise. I’m excited to be behind the wheel, driving Montway and our customers through new options, channels, and exciting engagement opportunities in this digitally driven world!

-Post by Rachel Ritter, Montway’s new Writer/Social Media Manager … welcome Rachel!

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