“Education is not the learning of facts, but the training of the mind to think.”
Nothing could hold more truth than the quote above when it comes to assessing the development and effectiveness of a new hire.
What We Do At Montway
Here at Montway, we take great pride in the relationship our sales and support teams have with our customers, it’s no wonder why we are a 5-star rated company.
People may view the auto transport industry as relatively simple: your car gets loaded, the trucker drives it to the destination and then the vehicle gets delivered to the customer. In actuality the process is much more involved and complex, which can be overwhelming and confusing to people and requires trained professionals to guide them through the experience.
To maintain the high level of support we expect of our agents, it requires them to have the ability to know thy audience, be able to offer them a solution that speaks directly to their needs and the ability to adapt when met with objections and problems that require solutions. Being able to think of solutions and educating our clients are part of the keys to our success. That being said, it is important for us to properly train and develop new talent in order to continually uphold the high standards that our company has set.
5 Tips For Training New Hires
Here are my 5 tips/techniques that I personally use when training new associates.
- Keep to an agenda. I don’t care how good a teacher you are, if you do not have a plan you will not be as effective “winging it” as you would be following a logical and concise agenda. This will ensure that you follow a logical progression on the material you are presenting and offer a better experience for the new hire.
- Know your hire. Everyone is unique in his or her own way. Get familiar with the background of your new hire and encourage them expand on their current knowledge of your industry and your business. This will help to predict what areas you might have to spend more time on and what areas the individual has a good foundation already in place.
- Check retention periodically. Make sure that the individual understands what you are saying instead of talking or lecturing for an hour straight and assuming you are getting your point across. Encourage question and answers throughout the process, as this will naturally focus the training session on what needs to be discussed.
- Use visual support. In my opinion, visual support in conjunction with discussions are the most effective way to teach new information to people. There is something to be said for being able to show important points, key concepts and ideas along with describing them. Some people are stronger visual learners and others do better with text or audio materials, using a mixture of mediums will ensure that you are touching on your new hires learning strengths.
- Use real-life sales scenarios. In training sessions, present actual scenarios that people will encounter on the job. Being able to associate real experiences with theory is always a huge help and will only serve to strengthen their ability to problem solve when engaged with your customers.
The ultimate factor of an employee’s success is themselves, but giving them a strong foundation upon which to build on is the responsibility and goal of every business.