How does auto transport work?
This easy guide will show you in 3 simple steps.
Your car is your baby, we get that. Where other companies might shy away, we’re eager to answer all your questions, like “how does auto transport work?” Whether you’re off on your next great adventure or purchasing (or selling) a car online, you want the very best auto transport you can find at a great price, and with a 5-star rating, Montway delivers.
How does auto transport work?
How does auto transport work with Montway? Read what others are saying about it:
Montway Auto Transport was very easy to work with. They answered calls right away and worked with us to ensure our car was picked up on time and delivered. Communication is the key.
We had an easy and successful experience with Montway! We worked with two great drivers and the communication was excellent. Affordable and professional!
This is the second time I’ve used Montway and they have been excellent both times. Their responses have been accurate and timely, and their prices have been very competitive.
This company was on time and very informative about price and when the vehicle was to be delivered so I’m very impressed with this company and how they conduct business.
Got my daughter’s car across the country earlier than expected! They were very professional during the whole process! Highly recommend Montway Auto Transport!
Great service, Great price. Who can compete against that?!
Great experience from start to delivery. Our driver was prompt and communicated with us during the journey. Would highly recommend.
Montway was able to accommodate me on relatively short notice.The drivers were very professional.
There is a reason they’re the best rated. They picked up my car in two days, I’ll have it in two more days 1,100 miles away.
Choose Montway for the best auto transport
Since 2007, Montway Auto Transport has been working with individual customers and businesses of every size to provide the highest standard of auto transport services. By using the latest technology and logistics solutions, we’re a leader in providing safe and efficient auto transport for all vehicles across the country. Our dedicated representatives are also available 24/7 to answer any questions you might have.
Quality you can count on
With over 1 million customers served and 100,000+ customer reviews, Montway has a proven track record of delivering 5-star auto transport service. We’ve earned our reputation as one of the nation’s top rated auto transport companies, along with an A+ rating from the Better Business Bureau. Each carrier in our network must pass a rigorous 20-point identity and credential verification process to meet our high standards. You can rest assured knowing your vehicle is in good hands during its journey.
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Frequently asked questions
How long is Montway’s auto shipping quote valid?
We recommend booking your auto transport within a few days of receiving your quote as the market and carrier availability changes quickly. You can get a current cost estimate by using our free online quote calculator at any time.
Is it possible to have a guaranteed pickup date when shipping a vehicle?
Yes, we offer our guaranteed pickup service. See our Expedited Car Shipping page for more details. Get in touch via live chat or call 888-666-8929 to inquire about a specialty vehicle shipment quote.
What is ‘First Available Shipping Date’?
The first available shipping date (FAD) is the first day your vehicle is available to be picked up. Depending on your shipping needs, we have a variety of services including expedited pickup. If you need to update your FAD at any time, contact your Montway representative. For more information about shipment times, click here.
Is it possible to receive a quote without an exact address?
Yes. If you do not know your exact shipment address, contact us to place your order with a representative. You can also get an approximate estimate with our online quote calculator by entering the cities closest to your pickup and drop-off locations.
Is my vehicle insured during the transportation process?
Yes, your vehicle will be covered by the carrier’s cargo insurance. Additionally, Montway has our own contingent cargo insurance which protects your vehicle for up to $250,000 should the trucker’s policy fail to fully cover a valid claim.
What steps should I take to prepare my vehicle for transport?
Have keys ready: You are expected to provide a set of keys to the trucker at vehicle pickup.
Wash your vehicle: It’s suggested you wash your vehicle prior to pickup. This makes it easier for you and the trucker to inspect your car for any scratches, dents, etc. You’ll sign the Bill of Lading (BOL) with this inspection at pickup and delivery.
Fuel levels: Make sure your gas tank is about 1/4 full. A full tank adds weight to your vehicle and the car carrier. Electric vehicles must have between 45-65% charged battery.
Exterior: Retract or remove your antenna and place it in your trunk. Remove your bike rack and any aftermarket accessories. Remove valuables and personal items: Remove vehicle add-ons such as custom stereos and GPS systems. You are allowed one box or suitcase weighing less than 100lbs in the truck or storage area.
Parking passes/toll tags: Remove all passes or tags to avoid fees as your car passes through tolls. You’ll be responsible for resolving any fees incurred during transport.
Can I modify my First Available Shipping Date when shipping my vehicle?
If you need to update your timeframe at any time, contact your Montway representative.
What is a Bill of Lading (BOL)?
In the auto transport industry, the Bill of Lading (BOL) is used to record the vehicle’s condition at the time of pickup and delivery. For that reason, the BOL is the most important document during the transport process. Before signing any BOL, please ensure that you are comfortable with the noted condition of the vehicle.
What is top load placement?
Top loading is the practice of placing a vehicle on the top level (deck) of the transport truck. A top load is a preference for some as it helps protect vehicles from fluid leaks. It may also help protect from other road hazards and debris. If you have a preference for a top load, we can arrange this for an additional fee. Make sure to discuss these arrangements with your representative at the time of booking. Note that a trailer with a single deck is still considered a top load as it ensures there will be no vehicles above yours. It is possible the truck driver may not be able to accommodate a top load request for safety or legal reasons. In such cases, the fee will be waived or refunded.
How can I monitor my vehicle’s location while it’s being transported?
For the most accurate, real-time location information on your shipment, directly contact your trucker for updates or call Montway at 888-666-8929.
