When is the vehicle going to be picked-up?
After an order is placed, we search our car carrier network to find a trucker to transport your vehicle. We will assign the best one available and give you an estimated pickup time. The trucker will call you to confirm the details ahead of schedule.
Is my vehicle insured during transport?
Yes, your vehicle will be covered by the carrier’s cargo insurance. Additionally, we have our own contingent cargo insurance, which protects you for up to $250,000 should the truckers policy fail to fully cover a valid claim.
When will my vehicle be delivered?
When you place an order, you will receive an estimated transit time for your shipment. This will give you a window for when your car will be delivered. Transit times depend on moving distance. With each delivery being unique, it is possible that your car would be delivered faster than the estimated transit time provided.
Can I track my vehicle online?
Online order updates are not available at this time, by stay tuned as we are working on that!. Tracking options include email and phone call updates. Our representatives will keep you fully informed on the location of your vehicle each day. The assigned carrier will also communicate with you.
Can I ship personal items in my car?
With Montway you can have free of charge up to 1 piece of luggage, such as suitcase or a bag, of up to 100 lbs placed in the trunk only.