6 Criteria for Evaluating Your Business’s Auto Transport Partner

Posted on
3 min to read

Supply chain disruptions, changing consumer behavior, sparse inventory and EV production—there are always new challenges and changes in the automotive world. In addition, vehicle manufacturing is anticipated to ramp up through 2026, creating a new demand for auto transport. 

It’s important for dealerships, rental car companies and manufacturers to evaluate their logistics partners to ensure they meet their needs in this dynamic industry. Here are six criteria to keep in mind when researching car transport companies for your business.  

  1. On-time pickup and delivery

    An important factor in reliable auto transportation is ensuring drivers arrive as scheduled. As you evaluate your car shipping options, request to review a company’s track record, specifically pickup and delivery metrics to determine their reliability. 

    Montway focuses on speed and efficiency, offering auto logistics services with 100% on-time pickup and 98% on-time delivery. 
  2. Reliable carrier network

    When working with an auto transport broker, it’s important to make sure they have an experienced and trusted carrier network. Find out how they qualify and monitor their carriers. Do they have strict standards that must be met? The logistics provider of your choice should have an established plan to ensure their carriers are legitimate, insured and safe.

    For example, before being considered for Montway’s network, all carriers must complete a 20-point identity and credential verification process. This evaluation confirms their licensing, insurance, safety ratings and more. Every 60 days, Montway’s carrier compliance team reviews actively working carriers to ensure our quality standards are maintained.
  3. API integration for digital solutions

    Managing inventory, sourcing used cars and supply chain disruptions are just a few challenges dealers faced in 2022. These obstacles presented an opportunity for innovation in the industry.

    Digital solutions that streamline vehicle moves and provide transit visibility are on the rise. Having a technology-focused logistics partner that understands your pain points and can help solve them is beneficial to your business.

    Montway continually invests in next-gen solutions to help businesses maintain their competitive edge. The Montway Automation Portal gives dealerships full transparency while moving their vehicles from one location to the next. This revolutionary platform streamlines auto transport with easy bulk VIN uploads and access to gate passes and other important documents.  
  4. Home delivery

    As more shoppers buy their cars online, there is increasing demand for home delivery. In fact, 61% of recent buyers want their vehicles delivered directly to their homes. Dealerships can provide excellent customer service by working with an auto transport company that excels at single-unit moves and offers residential delivery.

    Montway’s home delivery solution is an easy website integration that helps a dealer stand out in a competitive marketplace, expanding their customer base regardless of physical location. With the right third-party logistics provider, you can utilize the power of technology to increase profits, provide real-time shipping quotes to customers and easily manage auto transport.  
  5. EV shipping capabilities

    With incentives from the Inflation Reduction Act, it’s no surprise that electric cars are growing in demand. EV production is continuously increasing and the number of electric cars on the road has tripled within the last three years. As manufacturers expand their electric vehicle lines and dealers sell them, having a logistics partner that has the qualifications and knowledge of EV shipping is becoming more important than ever before.

    Montway understands the unique challenges that come with EV transport, including the importance of load capacity, EV safety and proper battery handling. As a leader in auto transport, we only select highly-qualified carriers to move electric vehicles. We also monitor developments in the EV market to ensure our shipping standards remain among the highest in the industry. 
  6. Attentive claims process

    Accidents are rare in the car shipping process but do occur and the right auto transport partner will never leave you guessing about the status of your claim. Ask if they have an in-house claims department or outsource and how quickly claims are resolved. Because this can be a very stressful process, it’s important to have clear and frequent communication with your logistics provider.

    If a claim is made, Montway’s experienced in-house claims department processes it within 16.5 days on average. Our account management team also provides clients with weekly claims status updates.

Ready to make a change? 

Evaluating an auto logistics service provider should not be taken lightly. Consider the six criteria above to help you find a provider that solves your pain points, makes your job easier and helps your business grow. 

Map of the United States, car hauler, and man on computer speaking through a head piece

About Montway Auto Transport 

With technology to automate transport orders and enhance the visibility of your inventory, Montway Auto Transport continues to lead the nation as one of the best auto transport brokers. Our carrier network of over 15,000 hauls more than 200,000 vehicles every year in all 50 states. Visit Montway.com/Logistics to learn more about our company and how we can help streamline your vehicle moves today.

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