Author(s)
At Montway Auto Transport, we’re dedicated to providing a seamless and stress-free car shipping experience. While we can tell you about our commitment to excellence, we believe nothing speaks louder than the voices of our satisfied customers. Today, we’re sharing the story of Tammie Giles, whose experience highlights the value of trust, transparency, and exceptional customer service in the auto transport industry.
Tammie’s interest in car shipping services stemmed from a heartfelt desire to help her sister who needed a dependable vehicle. As many of us do when faced with an unfamiliar service, Tammie began by researching and comparing different options.
Here’s what she was looking for in an auto transport company:
- Reliability: a trustworthy company to handle the car with care and deliver it safely
- Excellent customer service: open communication and accessible support
- Competitive pricing and no upfront payment: a balance of value and financial security
“Montway’s transparency about its process and how long things would take allowed me to plan. This reduced my anxiety and gave me a sense of control.”
Why Montway stood out
Among several car shipping companies, Montway Auto Transport quickly rose to the top of Tammie’s list. We promise high quality at a reasonable price. But she wondered, is Montway Auto Transport legit? Would the company be able to deliver on its promises? Several key factors gave her confidence:
- Accessible customer service: Unlike other providers who relied on online forms and limited follow-up, Montway customer service offered direct access to representatives via live chat and phone. This personal touch made a significant difference for Tammie.
- Transparent communication: Montway’s commitment to transparency throughout the shipping process made a big difference. Clear explanations of timelines and procedures helped Tammie plan effectively and reduced her anxiety.
“Receiving notifications from pick-up to delivery was reassuring. It gave me peace of mind that not only my car, but also my stress, was being taken care of.”
- Vehicle tracking: Notifications from pickup to delivery provided continuous updates, reassuring Tammie that her car, and her peace of mind, were in good hands.
- Professional website: Montway’s well-designed and informative website, along with its recommendation by Forbes, gave Tammie confidence in Montway’s quality and commitment to service.
- Zero upfront payment: The option to pay only after a driver was assigned provided an extra layer of security and trust.
Despite receiving comparable quotes, with a difference of only $50, Tammie ultimately chose Montway based on the factors above.
“Montway’s services exceeded my expectations. I appreciated the checklist of what to do during pick-up and the freedom to include a box of personal items up to 100 lbs. Other providers didn’t have this option.”
Exceeding expectations
Montway didn’t just meet Tammie’s expectations; they surpassed them. Simple but thoughtful touches like the pickup checklist and a generous 100 lbs allowance for personal items further enhanced her experience. These details demonstrated Montway’s dedication to customer-centricity and willingness to go the extra mile.
Peace of mind delivered
In her own words, Tammie summed up her experience:
“The exceptional care we received significantly reduced my stress and provided me with peace of mind, particularly during a time when I was dealing with numerous personal matters. The driver was detail-oriented, securing the car precisely, and his communication skills were great, demonstrating a strong work ethic—kudos! I felt that the car was in good hands and that it would be delivered on time. Thank you, Montway! We will surely refer your services to our friends and colleagues.”
Your trusted partner in auto transport
At Montway, we’re committed to exceeding customer expectations, just as we did for Tammie. We understand that shipping a car is about more than just moving a vehicle—it’s about delivering peace of mind. We’ve shipped over 1 million vehicles and earned a 4.7 star average rating from 100,000+ online reviews, securing Montway’s reputation as a top-rated auto transport company.
Need to ship your car? Learn more about how auto transport works and car shipping costs. When you’re ready to start, get a free instant quote or speak with a Montway representative at 888-666-8929.
