Calculate car shipping rates & learn about the auto transport process.

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    We need your email so we can send you a copy of the quote.

    Unlike other auto transport sites, we protect your privacy and will never share your email. However, if you don't want to provide your email, give us a call instead at 888-666-8929 and one of our auto shipping experts will be happy to give you a customized quote.

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Frequently Asked Questions

Auto Transport and Shipping Frequently Asked Questions

Here you will find answers to the most asked questions about car transport services.

Please select FAQ category:
  • How long does it take to ship my car?

    The average shipping time depends on the distance. The time frame breaks down to pick up window and delivery time.

    • The pick up window in general is 1-5 business days from the date the vehicle is ready to be shipped (see First Available Shipping Date). Be aware that it may take longer to get a trucker assigned if the pickup location is in a rural or remote area.
    • The delivery time after pick up depends on the distance. For details, please see Transit Time.
  • What is 'First Available Shipping Date?'

    This is the date your vehicle is ready to be shipped (loaded). However, this is not necessarily the exact pick up date. Depending on truck availability at that particular time, we may be able to assign a truck to load your vehicle on your 'First Available Shipping Date.' If we cannot pick it up that day, it should be within our usual pick up window of 1-5 business days starting from that date. For more details see pick up date and time.

  • Transit Time
    Distance / MilesCalendar Days
    0-2001 to 2
    200-6002 to 4
    600-10003 to 5
    1000-15004 to 6
    1500-20005 to 7
    2000-24006 to 8
    2400 and up7 to 9
  • How do I know my pick up date and time?

    After a truck has been assigned/dispatched, we will email you a "dispatch notification" with the estimated pick up/loading date along with the trucker's phone number. The trucker usually calls a few hours ahead of delivery to notify you of his approximate arrival at your address. Special arrangements can be made upon request.

  • How do I pay for my auto shipping?

    You can choose to pay in full online as we accept all major credit cards and PayPal. You can also pay in cash at the time of delivery. If you choose to pay in cash, there is a small partial payment of $199 or less (depending on the distance of your shipment) when you place your order to secure your car's spot on a truck. 

  • Can you guarantee a delivery date and time?

    Yes, we can. However, you must let us know if you need the car by a certain date and time or on a certain date. Please call for a customized quote if you need guaranteed pick up/delivery date(s).

  • Can you guarantee a pick up date and time?

    Yes, we can. However, you have to decide whether you need the car picked up by a specific date or on specific date, which will determine the extra cost involved to guarantee your time frame. Please call for a customized quote if you need guaranteed pick up/delivery date(s).

  • Can I pay in full with my credit card?

    Yes, you can. If you want to pay in full online you can do so at booking by choosing the 'Regular Price.' With this option, you can make a convenient, one-time payment with a credit or debit card, as well as through PayPal.

  • What is door-to-door auto transport?

    This means that the truck driver will pick the vehicle up and drop it off as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need a lot of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. You will receive a call directly from the trucker if these alternative arrangements are necessary.

  • Is the booking partial payment refundable?

    If you cancel your order before a truck is assigned to ship your car, your partial payment will be refunded in full. However, if you decide to cancel the order after a truck has been assigned to that order, the partial payment will NOT be refunded. (See our Cancellation & Refund Policy for how we notify customers of dispatch in our Terms and Conditions.) 

  • Can't find what are you looking for? Click here for more FAQ's.
  • How long does it take to ship my car?

    The average shipping time depends on the distance. The time frame breaks down to pick up window and delivery time.

    • The pick up window in general is 1-5 business days from the date the vehicle is ready to be shipped (see First Available Shipping Date). Be aware that it may take longer to get a trucker assigned if the pickup location is in a rural or remote area.
    • The delivery time after pick up depends on the distance. For details, please see Transit Time.
  • What is 'First Available Shipping Date?'

    This is the date your vehicle is ready to be shipped (loaded). However, this is not necessarily the exact pick up date. Depending on truck availability at that particular time, we may be able to assign a truck to load your vehicle on your 'First Available Shipping Date.' If we cannot pick it up that day, it should be within our usual pick up window of 1-5 business days starting from that date. For more details see pick up date and time.

  • Transit Time
    Distance / MilesCalendar Days
    0-2001 to 2
    200-6002 to 4
    600-10003 to 5
    1000-15004 to 6
    1500-20005 to 7
    2000-24006 to 8
    2400 and up7 to 9
  • How do I know my pick up date and time?

    After a truck has been assigned/dispatched, we will email you a "dispatch notification" with the estimated pick up/loading date along with the trucker's phone number. The trucker usually calls a few hours ahead of delivery to notify you of his approximate arrival at your address. Special arrangements can be made upon request.

  • Can you guarantee a delivery date and time?

    Yes, we can. However, you must let us know if you need the car by a certain date and time or on a certain date. Please call for a customized quote if you need guaranteed pick up/delivery date(s).

  • Can you guarantee a pick up date and time?

    Yes, we can. However, you have to decide whether you need the car picked up by a specific date or on specific date, which will determine the extra cost involved to guarantee your time frame. Please call for a customized quote if you need guaranteed pick up/delivery date(s).

  • How far in advance should I book my auto shipping service?

    It is best to book at least two weeks before your 'First Available Shipping Date.' Due to changing market conditions, we can only accept orders for up to 30 days before your 'First Available Shipping Date.' Please read more about 'First Available Shipping Date.'

  • Do I have to be there when the car is picked up/dropped off?
    At pick up / delivery either you or someone else, over the age of 18, has to be there to sign the Bill of Lading / Condition Report.
  • How can I track my vehicle while in transit?

    Tracking of your vehicle is done by phone and/or email during business hours.

  • How do I know my delivery date and time?

    Your delivery date will be sent to you along with the pickup date in your "dispatch notification" email. The phone number for the trucker delivering your vehicle will be included. The trucker will call you a couple of hours in advance to let you know the approximate time of delivery. Special arrangements can be made upon request.

  • Can I change my 'First Available Shipping Date?'

    Yes, you can change your 'First Available Shipping Date' before a trucker is assigned/dispatched to your order.

  • Can't find what are you looking for? Click here for more FAQ's.
  • How do I pay for my auto shipping?

    You can choose to pay in full online as we accept all major credit cards and PayPal. You can also pay in cash at the time of delivery. If you choose to pay in cash, there is a small partial payment of $199 or less (depending on the distance of your shipment) when you place your order to secure your car's spot on a truck. 

  • Can I pay in full with my credit card?

    Yes, you can. If you want to pay in full online you can do so at booking by choosing the 'Regular Price.' With this option, you can make a convenient, one-time payment with a credit or debit card, as well as through PayPal.

  • Is the booking partial payment refundable?

    If you cancel your order before a truck is assigned to ship your car, your partial payment will be refunded in full. However, if you decide to cancel the order after a truck has been assigned to that order, the partial payment will NOT be refunded. (See our Cancellation & Refund Policy for how we notify customers of dispatch in our Terms and Conditions.) 

  • How much does it cost to ship my car?

    The total cost depends on a few components:

    • Type of vehicle: size and weight
    • Condition: running or not running. Running means the engine starts and the car moves on its own power. Not running means the car does not start.
    • Type of trailer: open or enclosed
    • Distance/mileage: amount of miles between your 'to' and 'from' locations
    • Location: metro or rural area
    • Modifications: lowered, lifted, larger tires, racks on top, etc.
    • Seasonal fluctuations: seasonal supply and demands change on certain routes
  • How long is the quoted price good for?

    Your quote is valid for 7 days via the quote email you receive once you request an online quote.

  • What do I do if I need to cancel my order? Do I get a refund?

    Every cancellation needs to be submitted in writing to info@montway.com per our Cancellation Policy. For partial payment refunds see 'Is my partial payment refundable?'

  • Can't find what are you looking for? Click here for more FAQ's.
  • What is door-to-door auto transport?

    This means that the truck driver will pick the vehicle up and drop it off as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need a lot of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. You will receive a call directly from the trucker if these alternative arrangements are necessary.

  • What is top load?

    Most car carriers are 'double -deckered,' so top load means your car will be loaded on the top deck. To guarantee this, it is an extra $75 (on average). Top load prevents possible fluid leaks from the vehicle above yours. Also, there is less chance for small rock chips. This is an optional service. Your car may end up on the top level for the regular price (no extra charge) without request, but it is not guaranteed. 

    Please note: A trailer with a single deck is still considered top load as it guarantees there will be no car above yours.

  • What is the difference between open and enclosed transport?
    • Open transport is the most common car shipping method. A car on this is exposed to outside elements such as rain, sun, dust, etc. It is a safe and secure way of transporting your vehicle. New cars are delivered to dealers by open trailer. With open car shipping you have the option to request top load for extra protection.
    • Enclosed transport is often desired for owners of collector cars and used for classic, luxury, vintage, custom and sports cars. The vehicle is not exposed to weather elements and flying objects and prevents possible rock chips.
  • What type of truck will transport my car?

    That depends on the car shipping service you choose. It will be either an open or enclosed trailer hauling multiple vehicles.

  • What methods of car shipping services do you offer?

    Montway Auto Transport offers open and enclosed car shipping.

  • Is your service door-to-door?

    Yes, it is. Our drivers will pick up and deliver your vehicle as close to your front door as safely and legally possible. Some cities do not allow transport trucks to enter the city and other homes may be difficult to reach. We only offer door-to door car shipping. For more details please read What is door-to-door auto transport?

  • What types of vehicles do you ship?

    Montway ships all standard types of vehicles such as sedans, SUVs, pickup trucks, minivans, and regular cargo and passenger vans.

  • My vehicle is inoperable/non-running. Can you transport it?

    Yes, we can transport inoperable vehicles, but it must roll (no flat tires), brake and steer. If the car does not roll or steer we can still transport it, but there must be a forklift provided at pickup and delivery. In addition, it's easier if the vehicle is located in an open area that is easily accessible by a big truck.

  • My vehicle is modified/oversized. Can you transport it?

    Yes, we can. However, you must call for a customized quote. The price from our online quote calculator is based on a standard, non-modified (factory) version of the make and model selected.

  • Can't find what are you looking for? Click here for more FAQ's.