Help Center

Frequently asked questions

Can you guarantee a pick up or delivery date and time?

Yes, we can. However, you have to decide whether you need the car picked up by a specific date or on specific date, which will determine the extra cost involved to guarantee your time frame. Please call for a customized quote if you need guaranteed pick up/delivery date(s).

What is the First Available Shipping Date?

This is the date your vehicle is ready to be picked up. However, this is not necessarily the exact pick up date. Depending on truck availability at that particular time, we may be able to assign a truck to load your vehicle on your First Available Shipping Date but it may also be a few days after. If we cannot pick it up that day, it should be within our usual pick up window of 1 to 5 business days starting from that date. For more details see pick up date and time.

How do I pay for my transport service?

You can choose to pay in full online as we accept all major credit cards and PayPal. You can also pay in cash at the time of delivery. If you choose to pay in cash, there is a small partial payment of $199 or less (depending on the distance of your shipment) when you place your order to secure your car's spot on a truck.

How long will I be without my vehicle?

Distance / Miles Calendar Days 0 - 200 1 to 2 200 - 600 2 to 4 600 - 1000 3 to 5 1000 - 1500 4 to 6 1500 - 2000 5 to 7 2000 - 2400 6 to 8 2400 and up 7 to 9

Can I pay the full transport cost with my credit card?

Yes, you can. If you want to pay in full online you can do so at booking by choosing the 'Regular Price.' With this option, you can make a convenient, one-time payment with a credit or debit card, as well as through PayPal.

Auto transport questions and answers